Terms of Use

Malewa Fresh Terms of Service

Welcome to Malewa! These Terms of Service ("Terms") govern your use of the Malewa website and services. By accessing or using Malewa, you agree to be bound by these Terms. Please read them carefully.

1. User Responsibilities

1.1 Account Registration: To access and enjoy the full range of features on Malewa, you must create an account. You are responsible for maintaining the confidentiality of your Malewa account credentials and are solely responsible for all activities that occur under your account. You agree to provide accurate and up-to-date information during the registration process.

1.2 Ordering and Delivery: Malewa provides a convenient platform for users to place food orders from a variety of culinary providers, including home cooks, private chefs, restaurants, and grocery stores. The delivery of orders is facilitated by independent delivery partners who are not employed by Malewa.

1.3 Pricing and Payments: Malewa strives to provide transparent pricing information for food items and any applicable fees. By placing an order, you agree to pay for the order and authorize Malewa to charge your selected payment method. Malewa may also offer promotions or discounts subject to specific terms and conditions.

1.4 Content and Reviews: Malewa encourages users to share their experiences by providing reviews, ratings, and feedback on their interactions with home cooks, private chefs, restaurants, and grocery stores. However, you are responsible for the content you submit and must adhere to Malewa's guidelines and policies. Malewa reserves the right to moderate and remove content that violates these guidelines.

2. Intellectual Property

2.1 Ownership: Malewa and its content, including logos, trademarks, text, graphics, images, and software, are the property of Malewa or its licensors. You are not permitted to reproduce, modify, or distribute any materials from Malewa without prior written consent.

2.2 User-Generated Content: By contributing content to Malewa, such as reviews, photos, or other materials, you grant Malewa a non-exclusive, royalty-free, worldwide license to use, display, and distribute the content for marketing and promotional purposes related to Malewa. This includes featuring your content on Malewa's website, social media channels, and other marketing materials.

3. Privacy and Data

3.1 Data Collection: Malewa collects and processes personal data in accordance with its Privacy Policy. By using Malewa, you consent to the collection and use of your personal information as described in the Privacy Policy.

3.2 Third-Party Services: Malewa may integrate with third-party services, such as payment processors or mapping services, to enhance the user experience. Your use of these integrated services may be subject to additional terms and conditions imposed by the respective third parties. Please review the terms and privacy policies of these third-party services before using them through Malewa.

4. Code of Conduct

4.1 Lawful Use: You agree to use Malewa in a lawful and respectful manner. You shall not engage in any activity that may harm the platform, its users, or violate applicable laws and regulations. This includes, but is not limited to, posting defamatory, fraudulent, or offensive content, engaging in unauthorized commercial activities, or attempting to access or interfere with the platform's systems or data.

4.2 Content Guidelines: When contributing content to Malewa, please ensure that it is respectful, relevant, and accurate. Avoid posting content that is misleading, harmful, discriminatory, or infringes upon the rights of others. Malewa reserves the right to moderate and remove content that violates these guidelines.