Sécurité Alimentaire

At Malewa, we prioritize the safety and well-being of our customers. We have implemented stringent food safety practices to ensure that every meal you receive is prepared and delivered with the utmost care and hygiene.

Our Commitment to Food Safety

1. Hygiene Standards

   We work closely with our cooks, chefs, and partner restaurants to maintain high standards of personal hygiene. They are trained to follow proper handwashing techniques, wear clean attire, and adhere to strict hygiene protocols while handling and preparing food.

2. Ingredient Quality

   We source our ingredients from trusted suppliers who meet our quality standards. Freshness, cleanliness, and proper storage are key factors we consider when selecting ingredients for our meals and groceries.

3. Safe Preparation

   Our cooks and chefs follow safe food handling practices during the entire food preparation process. This includes proper cleaning and sanitization of cooking utensils, equipment, and food preparation surfaces.

4. Allergen Information

   We understand the importance of providing accurate allergen information. Our cooks and chefs are knowledgeable about common allergens and take precautions to prevent cross-contamination. However, please note that our meals are prepared in kitchens where allergens may be present, so there is a possibility of cross-contact.

Delivery and Packaging

1. Secure Packaging

   We ensure that our meals and groceries are packaged securely to maintain their freshness and prevent any contamination during transit. We use food-grade packaging materials and seal the containers properly to avoid leakage.

2. Temperature Control

   For meals that require temperature control, we use insulated packaging and/or hot/cold packs to maintain the appropriate temperature during delivery. This helps preserve the quality and safety of the food.

Your Role in Food Safety

While we take every precaution to ensure food safety, it's important for you, as our valued customer, to play a role as well. Here are a few tips to keep in mind:

1. Storage

   When you receive your groceries or meals, please refrigerate or store them as instructed to maintain their freshness. Follow the storage guidelines provided with the delivery.

2. Consumption

   For ready-to-eat meals, please consume them within the recommended timeframe mentioned on the packaging to ensure the best taste and quality. For perishable groceries, check the expiration dates and use them accordingly.

3. Allergies and Dietary Restrictions

   If you have any allergies or dietary restrictions, please review the ingredient lists, allergen information, and nutritional labels provided with the meals or groceries before consumption.

Contact Us

If you have any concerns or questions regarding food safety at Malewa, please reach out to our customer support team. We are here to address any queries or provide additional information you may need.

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For more information or assistance, please contact our customer support team at customer-support@malewa.app.

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At Malewa, we are committed to ensuring a safe and enjoyable dining experience. Thank you for trusting us with your culinary needs.